USA: COVID-19’s impact on Telehealth: looking forward, from consumer behavior and expectations, to an insurer’s cost and risk adjustments

Telemedicine is often used as an umbrella term for the different types of virtual healthcare services including telehealth, virtual check-ins, and e-visits available to consumers. While telehealth is considered the same as an in-person office visit for both new and established patients, virtual check-ins are 5-10 minute communications with established patients to determine if a telehealth or office visit is necessary. E-visits are similar to e-mail communications and are conducted over an online portal for established patients.

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